FAQ – Frequently Asked Questions

❓ Frequently Asked Questions (FAQ)

Last updated: July 11, 2025

 

📍 Where is Grya Prints based?

Grya Prints is legally headquartered in Spain, but we operate under a print-on-demand model. All orders are produced and shipped from our trusted U.S. production partners, allowing for fast domestic delivery across the United States.

 

⏱ How long does shipping take?

Production: 2–5 business days

U.S. Delivery: 3–7 business days after production is complete

For full details, see our Shipping Policy.

 

🔄 What is your return and refund policy?

We accept returns if:

The item arrived damaged, defective, or misprinted

You received a product significantly different from what you ordered

You must contact us within 14 days of delivery and include photos of the issue.

See our Return & Refund Policy for the complete process.

 

📦 Will I receive an invoice and tracking number?

Yes. Once your order ships, you will receive an email containing:

Your digital invoice

A tracking link with real-time updates

 

🧾 Do you offer bulk orders or custom requests?

Absolutely. For bulk orders, collaborations, or custom designs, please email us at support@gryaprints.com or visit our Contact page.

 

🖨 Is Grya Prints a print-on-demand store?

Yes. We only produce each item after it is ordered, reducing waste and ensuring you receive a freshly made product shipped from the U.S.

 

🌍 Do you ship internationally?

At this time, we ship only within the United States.

Shipping rates and delivery estimates are calculated at checkout based on your ZIP code and the weight of your items.